Frequently Asked Questions (FAQ)
GENERAL
Where are you located? We are a US-based company.
Do you deliver products internationally? Yes, we ship worldwide!
When will you ship my items? All items undergo a handling period before they are dispatched, typically within 1 - 3 business days. Please allow an additional 6 - 10 business days for delivery. Note that due to the ongoing global pandemic, there may be occasional delays depending on your location, the carrier we use, and the shipment's origin. Rest assured, we will email you once your items are shipped. You will also receive tracking details in the email. Please allow 1 - 3 business days after receiving the tracking code for the system to fully function.
Can I track my shipment? Yes, you will receive shipment tracking information by email as soon as your product is shipped.
Why doesn't the tracking number provided work immediately? If your order has recently shipped, please allow some time for the shipment's status to update on the respective tracking site. Typically, it takes 2 to 4 days after the items have been shipped for the tracking information to correctly reflect in the system. If you receive invalid tracking details, please check back again in a couple of days.
What can I do if my order hasn't arrived within the estimated delivery time? If your order hasn't arrived within the estimated delivery time, please contact your country's postal service to inquire about tracking information. We guarantee the protection of your purchase from click to delivery. If your order does not arrive within the estimated delivery time, please contact our support at info@rylide.com (we usually respond within 24-48 hours). Please note that we are not responsible for undeliverable packages due to missing or incomplete destination information. Ensure you enter the correct shipping details when checking out.
ORDERS
How do I place an order? Placing an order is easy! Choose your preferred style from the drop-down menu on the product page, click the "Add to Cart" button, and follow the straightforward steps to complete your order. We'll prepare your order and send you a tracking number.
What payment options are available? Currently, we support Credit card Payments and PayPal Payments.
Is your website secure with my personal information? Absolutely! Rylide adheres to the highest industry standards to protect your personal information when you check out and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, a widely used method for processing payments. Your credit card information is solely used to complete the requested transaction and is not stored afterward.
How do I check the status of my order? You can track your order status on our ORDER STATUS page.
Can I change the size/color if I've made a mistake? If you've selected the wrong size or color, please email us as soon as possible. We'll do our best to accommodate your request. However, please understand that our items are typically processed immediately after ordering and may ship out the same day or within a few days. Once your order enters the shipping process, we may be unable to make changes. Nevertheless, feel free to contact us, and we'll do our utmost to assist you.
Can I change the shipping address if I've made a mistake? No, we cannot change your shipping address once you've completed your order. If we haven't shipped your order yet, you can still request an address change by contacting us via email within 24 hours after your purchase at info@rylide.com.
Is the product the same as in the photos? Yes, all our photos are real. Please note that due to differences in lighting and screen settings, the item's color may vary slightly from the image.
RETURNS/REFUNDS
What is your refund policy? If you wish to return your item, if it arrived defective, or if you received a different item than what you ordered, please contact us at info@rylide.com. We offer a 100% guarantee for a refund or will resend the product. Please note that we do not refund the shipping cost of the original order.
How do I contact you? If you have any questions not covered in this FAQ, please email us at info@rylide.com, and we will promptly respond to your inquiries within 24 - 48 hours.